Remote Operations management Jobs • Process Improvement

We are seeking a visionary and results-driven Operational Efficiency Manager to lead enterprise-wide and department specific initiatives focused on driving greatly improved operational efficiency and overall improved operational performance. Reporting directly to the Chief Operating Officer, this role will lead a highly visible enterprise effort to work cross-functionally to identify inefficiencies, implement innovative solutions, and foster a culture of continuous improvement.

This position provides leadership over the day-to-day and strategic operations of the Revenue Cycle Management (RCM) department. You will manage a team of revenue cycle representative staff and be accountable for consistent quality performance, including the service’s ability to consistently meet established key performance indicators. In addition, you will be responsible for following all revenue cycle management systems, processes, and policies, ensuring the effectiveness and efficiency of revenue cycle operations.

Lead the operational, clinical, and financial success of infusion centers. Enforce standards, drive process excellence, and foster strategic partnerships to deliver exceptional patient outcomes and regional growth.

Design an automated observability stack and implement intelligent systems that monitor operations proactively, surfacing anomalies early, and automatically triage issues. Partner with Engineering and Product to evolve Customer Support into a fully tech-powered function. Own the workflows behind fraud detection and response.

Reporting to the Director of Customer Support, this Manager role provides overall leadership to the Product Support Leads, providing coaching and mentoring, and ensuring that operational improvements are measurable and focused on the most impactful outcomes for our customers and internal teams. This role requires a natural curiosity to keep growing and learning, a desire to build trusting relationships across the organization, and demonstrates a metrics-driven approach to problem solving.

The HQ Procurement Project Manager is at the heart of transforming and accelerating the Group’s indirect procurement digital journey, covering both Source to Contract (S2C) and Procure to Pay (P2P). Working hand-in-hand with Procurement, IT, and key business partners, you will lead impactful initiatives to automate, optimize, and harmonize cutting-edge tools and processes — with a strong focus on enhancing user experience, operational agility, and compliance.

This role will oversee a critical portion of our unified Support organization, managing managers and a team of 15–30+ as we continue to scale. As Director, define and drive the strategy, execution, and outcomes for your team, partnering closely with Product, Engineering, Clinical Operations, and Data teams to evolve how we support our members at scale. Champion member experience and implement and refine processes to improve speed, quality, and efficiency of member interactions.

Play a critical role in shaping the first impression for agency clients, leading a team of Agency Contract Specialists, driving operational excellence, resolving escalations, and ensuring clients receive white-glove service, partnering cross-functionally to enhance customer satisfaction and internal efficiency.

This role will lead the Product Voice of Market and Roadmap Planning Operational Procedures, including customer discovery and experimentation, and roadmap planning from ideation up to engineering execution. You will enhance operational processes, drive change, and collaborate with cross-functional teams to ensure successful product and process outcomes Champion data literacy & data-driven decision-making within the Product organization.